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  1. Alice's Garden
  2. Delivery

Delivery

All about our delivery services

  • Our carriers
  • Delivery costs
  • Can I collect my order from a pick-up point?
  • I don't live far away, can I pick up my order at your premises?
  • My order includes several products, will I receive them all at the same time and via the same carrier?
  • Delivery areas

I need help with the transport company

  • I paid for specific delivery service but they arrived late
  • The carrier did not honour the delivery promise, what can I do?
  • I haven't been contacted to arrange delivery yet
  • Can I ask the carrier to leave the package in a safe place in my absence?
  • I have contacted the carrier and they have informed me that the package is lost/broken.
  • If nobody is home to receive the delivery, what will happen?
See all 7 articles

I need help with my order

  • My parcel is shown as delivered, but I never received it
  • When should I expect my order to be delivered?
  • Delivery of my order has been delayed
  • My package has been sent back, what should I do?
  • My order arrived incomplete
  • The tracking shows my delivery as stuck, what should I do?
See all 9 articles

How can I change or cancel my order?

  • Can I cancel my order?
  • Can I change the delivery address on my order?
  • Can I postpone my delivery date?
  • Can I change my order?
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