Alice's Garden is proud to be an official distributor of MSpa hot tubs. Our MSpa products follow a specific warranty procedure provided by the manufacturer which differs slightly from the Alice's Garden policy.
The duration and cover of the warranty will vary depending on the date of purchase.
When did you place your order?
- I placed my order after October 2021
- I placed my order between October 2020 and October 2021
- I placed my order before October 2020
In order to process your claim, you’ll need to provide:
- A brief description of the issue
- A photo of the back of the remote control (showing the serial number and product model)
- Photos of any error(s) displayed on the remote control
In the event of after-sales queries, all customers must complete the relevant form so that we have all the necessary information to resolve the issue swiftly.
MSpa FAQ: www.mspauk.co.uk/faq