My patio heater isn't heating up anymore
A rubber part at the bottom of the gas tap may be jammed, try changing the gas bottle.
If the heat output has reduced, please check if the gas bottle has run out. The more time you use the patio heater, the lower the power will be. This is normal as the parasol needs to recharge.
The signs of a blockage are:
- Smell of gas and extremely yellow flame.
- The heater not reaching the desired temperature.
- The glow from the heater is very uneven.
- The appliance makes a rattling noise.
You will have to dismantle your parasol in order to clean the pipe and the nozzle. Do not place the tank in the body of the patio heater.
My parasol doesn't switch on anymore
Check the compatibility of the gas fittings: use a 13kg set point, propane is highly recommended as it can withstand low temperatures outdoors.
Open and purge the gas line (keep the switch on PILOT) for 1-2 minutes or until you can smell the gas.
Has the ignition procedure been followed?
Before first use and after connection, purge the system of air by holding down the switch in "PILOT" mode for about 2 minutes. Then light the pilot, by opening the gas supply and priming the regulator, then pushing the switch to pilot (PILOT).
Here, hold the button down and push the red (LIGHTING) button until the pilot lights. Hold the switch in this position for a good ten seconds to keep the pilot light on. If this does not work, turn the switch to off and repeat the procedure after a few seconds.
Once the pilot light is on, you can switch the switch (without pushing it all the way in) to "HIGH". As soon as the patio heater is lit, the power can be changed from HIGH to LOW and vice versa. If the patio heater has to be switched on again, switch it to "OFF", wait a few minutes and repeat the switching-on process.
Check for a gas leak
To do this, set the switches to "off", connect the regulator to the gas cylinder, check all connections and then turn on the gas. Apply a soap solution (1/4 washing-up liquid, 3/4 water) to the hose and all connections and joints. If bubbles appear, there is a leak and it must be repaired before use.
You can test the ignition with a match, if you don't hear a clicking sound, it means that you have to change the piezo or the ignition cable.
Where should I place my patio heater?
The first thing to remember is that using a patio heater in a closed space is forbidden. It must be placed outside or in a well-ventilated area, i.e. an area that is at least 25% open. Please note that the upper part of the heater is very hot, so keep a close eye on your little ones if they come near the heater. Also, keep it away from flammable materials. Do you live in a windy area? Then you will need to take precautions to ensure that it stays in place and doesn't tip over.
Some tips for first-time use
- Which gas can be used? The best thing to do is to use a 13kg bottle of propane gas. After that you can use a 6kg bottle or Butane (less efficient) if you wish. However, we strongly recommend Propane if the temperature is close to 0°.
- Installation: We advise that you check the condition of your appliance, the gas cylinder and the supply pipe before installation. Please note: When using the appliance, a minimum distance of 50cm must be kept between the appliance and the gas cylinder. The gas cylinder must not be connected to the appliance without a pressure regulator. Use an NF regulator with a safety rating of 37mbar for Propane or 28mbar for Butane. The connection must be made using a 1.5m (maximum) supply hose with NF marking and G1/2 screw connection.
- Purging your appliance: Have you installed the gas tank? Ok, the first step is done! Now you have to bleed the gas supply system to release the air. Don't worry, it's very simple, turn the control knob counter-clockwise to the pilot position (PILOT). Hold the button down for 2 minutes and then try to light the appliance.
- 1st ignition: Now you can light your patio heater! Does the burner make a little noise when you turn it on? Don't worry, to prevent this noise, simply turn the control knob to the pilot position and then turn it back to the desired position. Above all, do not move the appliance when it is in operation! Wait until the appliance is switched off, the gas supply has been cut off and the appliance has cooled down before moving it. After use, the gas cylinder valve or pressure reducer must be closed before the sunshade is switched off.
How do I protect my appliance during longer periods of non-use?
If you know that you won't be using your heater for a long time, what should you do to take care of your parasol heater?
First of all, disconnect the gas setpoint and place it outside in a well-ventilated area (for information, each setpoint change must be done in a ventilated area and far from any source of ignition). Then store the appliance upright, away from the weather, dust and other debris.
The essential accessory? A protective cover: ideal for protecting and preventing the air vents from becoming blocked. Don't forget to let the device cool down completely before putting it on. Even with the cover on, do not leave the parasol heater in a humid environment as there is a high risk of condensation.
How should I take care of my patio heater?
Regularly: check for gas leaks.
Don't forget, this should be done regularly and of course, if you smell gas, do it immediately! How do you do it? Prepare a soapy solution and apply it to the gas connections with a brush or cloth. The gas cylinder valve must be in the OFF position at this stage of the test. Once the solution has been applied, the gas valve can be turned to the ON position. If there is a leak, soap bubbles will form in the applied solution. If this is the case, turn off the gas supply and then repair the leaking connections, open the gas supply and check again. Two last things to remember: never use an open flame to check for leaks and never carry out the check while smoking.
Once a year: check everything.
Check the control panel, the burner and the air circulation holes and clean if necessary. Hot water, soap and that's it! Do not use flammable or corrosive products! Do not get the burner and pilot light area wet during cleaning. If you do, you will have to replace the gas control.
How do you know if there is a blockage?
There are several clues: a gas smell and abnormally yellow burner flames, an appliance that does not heat up well or a rattling noise when in use. (On the other hand, a slight rattling noise when the appliance is turned off is normal.) ) The burner holes may also be blocked by spiders or insects. In this case, they can be cleaned with an industrial pipe cleaner. Is carbon residue forming? Clean the reflector and burner with hot soapy water to prevent the risk of fire.
If you live near the sea, traces of rust may appear more quickly than normal. We advise you to check your appliance regularly and to treat any rusty spots that appear quickly.
What about the gas hose? It should be checked at least once a month and every time the gas cylinder is changed. If the hose is cracked, split or otherwise damaged (damaged or lost joints), it should be replaced with a NF-certified hose. Don't forget to check the expiry date on the hose!
Did this answer your question?
If not, fill out our CONTACT FORM and our team will be happy to help!