Can I ask the carrier to leave the package in a safe place in my absence?

We strongly advise against this as we cannot be held responsible if there are any problems with your product.

The best thing to do is to make an arrangement with a neighbour/relative to receive the order on your behalf.

In addition, if you contact us before shipping, we will also be able to change the delivery address if you wish.

If your order has already been dispatched, in order to avoid any return of the order and possible additional costs for re-delivery, we advise you to contact the carrier directly.

To contact or track directly:

BJS Home Delivery: [phone]

Parcelforce: https://www.parcelforce.com/track-trace

Tuffnells: https://www.tuffnells.co.uk/track-and-trace

DX: http://www.dxdelivery.com/

Please have your parcel or shipment number ready so that the carrier can identify you quickly.

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