Our carriers should let you know in advance the date and, in many cases, time of the delivery so we encourage you to ensure that someone is at the delivery address to receive your order.
If you aren't home for delivery, the carrier should leave a calling card or notify you by email or SMS, with instructions on how to rearrange delivery. If your delivery was being handled by our two-person courier, there will be charges applicable for any subsequent attempts. Please complete the form below in order to reschedule.
The best way to avoid this is to provide as much information as possible for the driver.
You can provide us with this information in the Delivery Instructions at checkout. Alternatively, you can write to us or call us to confirm a date when there will definitely be someone present to sign for the delivery.
Please note that an additional fee of £50 will apply for any failed deliveries that need to be rebooked if you selected Two-Person Nominated Day, Two-Person Express or Two-Person Saturday as your delivery method of choice. Alice's Garden and our delivery partners go to great lengths to ensure that enough communication is provided in advance about your delivery slot and unfortunately we cannot assume the cost if the delivery fails!
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