My product arrived damaged or broken

We are very sorry about this. We will do our best to solve this for you.

Important: If your order arrives damaged, please make sure you sign for the goods as DAMAGED on the delivery paperwork and take photos of the damaged packaging. 

You can contact us via our Contact form linked below.

Please indicate the following information:

• Your order number.
• Your first and last name.
• The product concerned.
• The quantities and references of the parts affected

You will find the list of parts in the instruction manual:

If you no longer have the instruction manual, this article can help you download a pdf copy.

Did this answer your question?

If not, fill out our CONTACT FORM and our team will be happy to help!