My order arrived incomplete

Have you received all of your order?

We encourage you to check the tracking to see if the other packages are still on their way. If this is the case, please sit tight, the rest of your order should be with you soon! 

Don't worry, it is normal for deliveries of more than one box to occasionally be separated whilst in transit, and some parcels arrive sooner than others.

For certain carriers, the delivery driver is not aware of how many boxes you are expecting. So, as soon as a parcel arrives at the branch, it is automatically delivered the next morning. 

If your order is made up of more than one product, it is also possible that your delivery will be made in parts by different carriers. Where possible, we try and ensure deliveries of complete orders are carried out however this is not always possible as the stock may be coming from a different fulfilment warehouse. 

Good to know: Trampolines are delivered in 3 or 4 packages, it is possible that you will receive the packages in separate deliveries.

I have received all the boxes for my order, but the product is incomplete, what should I do?

First of all, please compare the contents of the boxes with the parts list in the instruction manual.

If you can't find the instruction manual, this article can help.

It may seem simple but in many cases, the screws have slipped into the cracks of the sofa, two cushions are stuck together or a leg may be stuck at the bottom of the box.

Have you checked but still no luck?

Then there's been a mistake on our side. Our apologies, we'll take care of it right away, you can contact us using the form below.

Did this answer your question?

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