Can I change the delivery address on my order?

Depending if your order has been shipped yet, we can make changes to the delivery information.

My order hasn't been shipped yet:

Alice's Garden's Customer Service team can still help you! Please get in touch via the Contact Form below.

My order has been shipped:

Unfortunately it's not possible for us to change your delivery address once the package has been shipped. 

In order to avoid any return of the order and possible additional costs for a second delivery, we encourage you to arrange for someone to be present at the address for delivery. 

We also advise you to contact the carrier directly, as they will be able to inform you more effectively, but we will of course remain available if you have any questions.

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If not, fill out our CONTACT FORM and our team will be happy to help!