We're sorry to hear that. Please take a look at your order confirmation email to check if the product you ordered is the same as the one you have received.
If they are not the same, please contact us here .
We will need :
- Photos of the product received.
- The code stamped on the boxes : as shown HERE
- The labels on the box with the shipping details.
Once received, we will investigate the materials and resolve this for you as soon as possible.
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