At Alice's Garden, we go to great lengths to ensure you pick the item that's just right for you!
Our attentive team of customer support specialists and product gurus are fully on-hand by phone and live Chat to help answer any questions about our products to make sure it's 100% right for you. We provide as much information as possible about our materials, designs, size requirements and colourways so that you can be confident before you place your purchase.
Our goal is to make sure your item is the perfect fit for you and for your space, and to avoid the inconvenience of having to return it. We do, of course, understand that sometimes we have a change of heart once we receive what we ordered.
If you've changed your mind and would like to return your order, you have 14 days from the date of delivery to do so, no questions asked.
However, it is really important that you keep hold of the original packaging until the 14 days have expired as your order will not be eligible for return unless in its original boxes.
Please keep in mind that the charge for the return is 20% of the value of your order, or a minimum charge of £20.00. This will be deducted from your refund once we receive your item. Our mission is to ensure your purchase is the perfect match for you first-time-round, that's why we are proud to offer free delivery to most of mainland UK on all of our products. Unfortunately, if you change your mind, this is not a cost that we are in a position to absorb and there will need to be a charge for arranging the return and this is purely to cover our costs.
IMPORTANT INFORMATION BEFORE YOU RETURN YOUR ORDER
All goods returned or exchanged must be in their original condition (i.e. not used and in their original packaging). Any damage to the product or packaging, or any sign of use, may result in a deduction from your refund.
If you are using your own transport, Alice’s Garden cannot accept liability for goods lost or damaged in transit on the way back to our warehouse.
If your return is collected from your premises, please ensure you keep your proof of collection from the carrier until your refund has been processed.
If you paid for a premium delivery service as part of your original order that was correctly fulfilled, the charge for this service will not be reimbursed if you decide to return the product(s).
If you were charged a delivery fee due to the delivery address being situated in one of the 'excluded' postcodes, this delivery charge will be refunded in full if you decide to return your product(s).
WHEN WILL I BE REFUNDED?
Once your return reaches our warehouse, it will be inspected by our product experts and we will issue your refund within 14 days of its arrival back at our warehouse.
Please note that the returns charge detailed above will be deducted from your refund.
Please also note that if there are any signs of usage or damage, parts missing, or the item is not returned in its original packaging, this will result in a further deduction from your refund.
HOW MUCH WILL I BE CHARGED FOR THE RETURN?
If you would like Alice's Garden to organise the return of your product to the warehouse, the return fee is 20% of the value of your order, or a minimum charge of £20.00.
Inflatable hot tubs: For hygiene reasons we do not accept returned hot tub returns if they have been used.
Barbecues: In the interest of food hygiene we do not accept the return of used barbecues.
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