If you've changed your mind and would like to return your order, you have 14 days from the date of delivery to do so, no questions asked.
Please keep in mind that the charge for the return is 10% of the value of your order, or a minimum charge of £10.00. This will be deducted from your refund once we receive your item
IMPORTANT INFORMATION BEFORE YOU RETURN YOUR ORDER
All goods returned or exchanged must be in their original condition (i.e. not used and in their original packaging). Any damage to the product or packaging, or any sign of use, may result in a deduction from your refund.
If you are using your own transport, Alice’s Garden cannot accept liability for goods lost or damaged in transit on the way back to our warehouse.
If your return is collected from your premises, please ensure you keep your proof of collection from the carrier until your refund has been processed.
If you paid for a premium delivery service as part of your original order that was correctly fulfilled, the charge for this service will not be reimbursed if you decide to return the product(s).
If you were charged a delivery fee due to the delivery address being situated in one of the 'excluded' postcodes, this delivery charge will be refunded in full if you decide to return your product(s).
WHEN WILL I BE REFUNDED?
Once your return reaches our warehouse, it will be inspected by our product experts and we will issue your refund within 14 days of its arrival back at our warehouse.
Please note that the returns charge detailed above will be deducted from your refund.
Please also note that if there are any signs of usage or damage, parts missing, or the item is not returned in its original packaging, this will result in a further deduction from your refund.
HOW MUCH WILL I BE CHARGED FOR THE RETURN?
If you would like Alice's Garden to organise the return of your product to the warehouse, the return fee is 10% of the value of your order, or a minimum charge of £10.00.
Inflatable hot tubs: For hygenic reasons we do not accept returned hot tub returns if they have been used.
Barbecues: In the interest of food hygiene we do not accept the return of used barbecues.
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