I want to return my order but I don't have the original packaging anymore.

You can return your item within 14 days of delivery in neutral packaging if you no longer have the original boxes.

However, you will be charged £10 per box for the return of the product without its original packaging.

If you paid for a premium delivery service as part of your original order that was correctly fulfilled, the charge for this service will not be reimbursed if you decide to return the product(s).

If you were charged a delivery fee due to the delivery address being situated in one of the 'excluded' postcodes, this delivery charge will be refunded in full if you decide to return your product(s).

To do this, please fill out our form linked below.

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